Customer Service

We greatly appreciate you as a customer! Therefore the AEROSHOP.EU online store guarantees 100% Customer Satisfaction on all products. Our desire is for you to be more than happy with your order and the level of customer service provided by our staff. You can be assured that we will do everything it takes to ship your order promptly and maintain communication if a problem arises. If you have a question, or comment please let us know. You can email us at  or call us +370 (5) 2040970. Your inquiry will always get a response within 48 hours (except holidays and weekends) and be resolved as quickly as possible.

Payment & Shipping terms

Orders within EU (European Union) can be paid via PayPal (account balance or Credit Card), PaySera system (various banks and other payment methods) or simple Bank Transfer.

When ordering outside EU, payment can also be done via PayPal (account balance or Credit Card), PaySera system (various banks and other payment methods) or simple Bank Transfer.

Payment details:

„AEROTEKA“ UAB
Paluknys aerodrome
LT21013 Trakai
LITHUANIA

IBAN: LT407044060005405285
SWIFT (BIC): CBVILT2X   
Bank: AB SEB bankas

All bank charges must be paid by the buyer.

The buyer will also receive the bank details for the prepayment in the email confirmation right after placing the order.

The sales prices include the legal Lithuanian VAT of  21% . You will find the shipping cost in your CART while proceeding with the check-out, which will be added to the sale depending on the shipping method and the destination. Shipping costs outside the EU (European Union) are part of a separate agreement, if they can't be found in the shipping cost table.

When paying by wire transfer, the customer is bound to wire the full order amount including shipping costs within five (5) business days. Special agreements are possible and need a written approval by „Aeroteka“UAB. If the money is not received within five (5) business days and after a further payment request, the order will be cancelled.

We ship worldwide from 2 locations in Europe - Austria and Lithuania. Our head office and warehouse location is perfect for providing fast services as we’re near all major courier companies – DHL, UPS, DPD, Fedex and more. Items ordered before  1400z will be shipped the same day!

Shipping

Return policy

If you are not completely satisfied with the product(s) you ordered you may return them for a full refund within 30 days of your order. For the full refund the product(s) must not be opened or used. If you need to return a product for any reason, please contact our return department by calling +370 (5) 2040970. You have to obtain shipping instructions and a Return Merchandise Authorization (RMA) number prior sending your return. If you contact us by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax, you will receive shipping instructions and an RMA number within 24 hours. To obtain an RMA number, you will need to supply us with the following information:

  • Your name, email address, and telephone number
  • Your invoice number
  • The date you received your order
  • The product you are returning
  • The reason for your return

You may return any item for a full refund, provided that you return the product within 30 days and obtain an RMA number. Please note that a 20% restocking fee may apply if the item is not returned in its original saleable condition.

Any defective product will be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA number has been obtained. We will take care of contacting the manufacturer - you only need to contact us!

There is no return for the following products:

  • Non-listed spare parts, especially made or ordered for you or that can`t be returned becaue of shape.
  • All sorts of CDs, Videos, DVDs, etc. after they have been opened and seal has been broken.
  • Products with a short life like database updates, online software, Jeppesen Trip Kits, charts, maps, etc.


Data Privacy

Your privacy is important to us. That is why we want you to be informed about how we protect the privacy of visitors to our site. Please take a moment to read the following policy, which describes our practices for the collection and use of personally identifiable information on this site.

We use the information we collect from you to allow you to participate in the site activities for which the information is collected. For example, when you give us your e-mail address in order to receive updates, that address is added to the e-mail list. On each e-mail you receive, you are given the opportunity to unsubscribe; once you unsubscribe, you will no longer receive such e-mails.

Personal information collected on this site may be shared with those with whom we contract to operate this site (for example, to send you a promotional item that you have requested on the site). These contractors have agreed with us to use personal information of site visitors only for the purposes of carrying out these operations. To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect our rights or property, our website, or its users.

We try to keep the information we collect from you as current as possible, and we take steps to maintain the security of your personal information and to prevent unauthorized access to it by those who do not have a legitimate need for it. To that end, we periodically review our security measures. We will never post your e-mail address or other identifying information you have provided on our site without your consent. 

Legal Notice 

Aeroteka JSC
Paluknys Aerodrome (EYVP)
LT21013 Trakai district.
LITHUANIA

Office:

Aeroteka JSC
Dariaus ir Girėno g. 20
LT-02169, Vilnius
LITHUANIA 

Tel.  +370 699 56503
Fax. +37052040971
email: 
web: www.aeroshop.eu
www.aeroteka.eu


Managing director: Tomas KUZMICKAS

Sales manager: Dovydas KRASAUSKIS

Orders: Eimantas Dainauskas

Administrator: Ieva Ratiukaitė

Company registration number: 300549870
Register Court: Valstybes imone - Registru Centras

VAT identification number: LT 100002281911 

Pilot Shop / Main office:

       

Our hangar in Paluknys aerodrome (EYVP):