We greatly appreciate you as a customer! Therefore the AEROSHOP.EU online store guarantees 100% Customer Satisfaction on all products. Our desire is for you to be more than happy with your order and the level of customer service provided by our staff. You can be assured that we will do everything it takes to ship your order promptly and maintain communication if a problem arises. If you have a question, or comment please let us know. You can email us at or call us +370 (5) 2040970. Your inquiry will always get a response within 48 hours (except holidays and weekends) and be resolved as quickly as possible.
Payment & Shipping terms
Orders within EU (European Union) can be paid via PayPal (account balance or Credit Card), PaySera system (various banks and other payment methods) or simple Bank Transfer.
When ordering outside EU, payment can also be done via PayPal (account balance or Credit Card), PaySera system (various banks and other payment methods) or simple Bank Transfer.
SWIFT (BIC): CBVILT2X
Bank: AB SEB bankas
All bank charges must be paid by the buyer.
The buyer will also receive the bank details for the prepayment in the email confirmation right after placing the order.
The sales prices include the legal Lithuanian VAT of 21% . You will find the shipping cost in your CART while proceeding with the check-out, which will be added to the sale depending on the shipping method and the destination. Shipping costs outside the EU (European Union) are part of a separate agreement, if they can't be found in the shipping cost table.
When paying by wire transfer, the customer is bound to wire the full order amount including shipping costs within five (5) business days. Special agreements are possible and need a written approval by „Aeroteka“UAB. If the money is not received within five (5) business days and after a further payment request, the order will be cancelled.
We ship worldwide from 2 locations in Europe - Austria and Lithuania. Our head office and warehouse location is perfect for providing fast services as we’re near all major courier companies – DHL, UPS, DPD, Fedex and more. Items ordered before 1400z will be shipped the same day!
- Your name, email address, and telephone number
- Your invoice number
- The date you received your order
- The product you are returning
- The reason for your return
You may return any item for a full refund, provided that you return the product within 30 days and obtain an RMA number. Please note that a 20% restocking fee may apply if the item is not returned in its original saleable condition.
Any defective product will be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA number has been obtained. We will take care of contacting the manufacturer - you only need to contact us!
There is no return for the following products:
- Non-listed spare parts, especially made or ordered for you or that can`t be returned becaue of shape.
- All sorts of CDs, Videos, DVDs, etc. after they have been opened and seal has been broken.
- Products with a short life like database updates, online software, Jeppesen Trip Kits, charts, maps, etc.
Your privacy is important to us. That is why we want you to be informed about how we protect the privacy of visitors to our site. Please take a moment to read the following policy, which describes our practices for the collection and use of personally identifiable information on this site.
We use the information we collect from you to allow you to participate in the site activities for which the information is collected. For example, when you give us your e-mail address in order to receive updates, that address is added to the e-mail list. On each e-mail you receive, you are given the opportunity to unsubscribe; once you unsubscribe, you will no longer receive such e-mails.
Personal information collected on this site may be shared with those with whom we contract to operate this site (for example, to send you a promotional item that you have requested on the site). These contractors have agreed with us to use personal information of site visitors only for the purposes of carrying out these operations. To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect our rights or property, our website, or its users.
We try to keep the information we collect from you as current as possible, and we take steps to maintain the security of your personal information and to prevent unauthorized access to it by those who do not have a legitimate need for it. To that end, we periodically review our security measures. We will never post your e-mail address or other identifying information you have provided on our site without your consent.
Paluknys Aerodrome (EYVP)
LT21013 Trakai district.
Dariaus ir Girėno g. 42A
Tel. +370 699 56503
Managing director: Tomas KUZMICKAS
Sales manager: Dovydas KRASAUSKIS
Orders: Eimantas Dainauskas
Administrator: Ieva Ratiukaitė
Company registration number: 300549870
Register Court: Valstybes imone - Registru Centras
VAT identification number: LT 100002281911
Pilot Shop / Main office: